The product at the heart of it
Most clinics don't have a lead problem. They have a follow-up problem.
Patient Pulse is Clinic Evo's lead management and communication system, built specifically for MSK clinics. Every enquiry, website form, missed call and patient conversation flows into one connected platform.
Why follow-up matters
The clinic that responds first gets the booking
Every new enquiry, whether it arrives through Google at 2pm or a Facebook ad at 11pm, needs a response within minutes. Not the next morning. The first clinic to respond wins the appointment, regardless of which clinic is better.
Most clinics respond manually, during business hours, when they remember. Patient Pulse removes that dependency entirely. The system responds automatically, immediately, every time, whether the practitioner is in a treatment room, at lunch, or completely offline.
The result is a consistent, professional first impression that immediately separates your clinic from every competitor who replies hours later.
What Patient Pulse does
Every part of the follow-up chain, automated
Patient Pulse is not a single tool. It is a connected set of systems that covers every stage from the first enquiry to the returning patient.
Automatic SMS within minutes
Every new enquiry, from Google, Facebook, your website, or any other source, triggers an automatic SMS response within minutes. Not the next morning. Within minutes.
Structured lead pipelines
Every lead moves through a clear pipeline from first contact to booked appointment. Nothing falls through the gap between appointments.
Two-way messaging from one inbox
WhatsApp, SMS and email from a single platform. No switching between apps, no missed threads, no leads lost in personal phone messages.
12-month nurture sequences
Leads not ready to book today enter an automated nurture sequence that stays in contact for up to 12 months, without any manual effort.
Review requests
Every patient who leaves a positive session receives a review request the same day, timed to when they are most likely to respond.
Social media, all in one place
Instagram and Facebook messages land in the same inbox as SMS, WhatsApp and email, with AI able to draft or send the first reply and follow up automatically until the patient books.
Nurture, automated
Not every lead is ready to book today
Leads that don't convert immediately are entered into a structured nurture workflow, tagged, timed and staged automatically, so they keep hearing from your clinic without anyone having to remember to follow up.
This is a real 52-week nurture sequence built inside Patient Pulse, running quietly in the background for every lead that isn't ready yet.
Why fast follow-up wins
The clinic that replies first books the patient.
Patient Pulse closes the gap between enquiry and response, then keeps every lead and lapsed patient in contact automatically.
Patient Pulse in a working clinic
The follow-up system alone recovered 34 lapsed patients in the first month. Enquiries that used to sit in a personal phone now get answered in minutes.
Danny Morgan
Bodyfunction Clinic, London — Founding partner
Built for MSK clinics
Not a generic CRM. Built inside a working clinic.
Most CRM platforms are built for sales teams. Patient Pulse is built for MSK clinics, by practitioners who understand the treatment arc, the patient relationship, and the specific compliance requirements of UK osteopaths, physiotherapists and chiropractors.
When you stop working with Clinic Evo, Patient Pulse stays. Your lead pipelines, your nurture sequences, your patient database, they belong to your clinic, not to us.
Patient Pulse also captures every phone enquiry when paired with our call handling service, so a missed call becomes a logged, followed-up lead instead of a lost one.
FAQ
Patient Pulse FAQs
Automatically, within minutes, day or night. Every enquiry from Google, Facebook, your website or any other source triggers an SMS response without anyone at the clinic needing to act, so the first impression is instant even when every practitioner is in a treatment room.
Patient Pulse is designed to sit alongside the practice management and booking tools MSK clinics already use, capturing enquiries, missed calls and conversations in one place. As part of your free clinic audit we confirm exactly how it connects to your current setup.
Yes. Your lead pipelines, nurture sequences and patient database belong to your clinic, not to us. If you ever stop working with Clinic Evo, Patient Pulse and everything in it stays with you.
Patient Pulse is built specifically for UK osteopaths, physiotherapists and chiropractors, with the consent, messaging and data handling expectations of regulated MSK practice in mind, rather than a generic sales CRM.
Yes. Lapsed patients are contacted automatically at 3, 6 and 12 months with messaging designed to bring them back before they choose a different clinic. This is one of the fastest ways most clinics recover revenue from people already in their database.
Take the first step
See Patient Pulse working for your clinic
Book a free clinic audit. We'll walk you through Patient Pulse live on the call and show you exactly where your current follow-up system is losing bookings.