Privacy Policy

Clinic Evo provides digital growth, website, SEO, Google Ads and patient reactivation support for private clinics, including osteopaths, physiotherapists and chiropractors.

For the purposes of this privacy policy, the data controller is Clinic Evolution Ltd, trading as Clinic Evo.

Website: www.clinicevolution.com
Email: hello@clinicevolution.com

If you have any questions about this privacy policy or how we use your personal data, contact us at hello@clinicevolution.com.

We may collect and use the following types of personal data:

• your name
• your email address
• your phone number
• your clinic or business name
• your website URL
• information you provide through contact forms or audit request forms
• information about your clinic, website, marketing activity or growth goals
• technical information such as IP address, browser type, device information and website usage data
• communication history if you email us or speak with us
• payment or billing information if you become a client

We do not intentionally collect special category personal data through the website. Please avoid sending medical, patient or other sensitive personal information through our forms.

We may collect personal data when you:

• complete a contact form
• request a free clinic audit
• book a call or consultation
• email us directly
• become a client
• use our website and interact with analytics or tracking tools

We may also receive information from third-party tools we use to manage enquiries, analytics, advertising, scheduling or client communication.

We use personal data to:

• respond to enquiries
• provide a free clinic audit or initial advice
• deliver services to clients
• prepare proposals, recommendations and project documents
• manage client relationships
• improve our website and services
• understand how people use our website
• send relevant follow-up communication where appropriate
• manage billing, contracts and administration
• comply with legal, accounting and regulatory obligations

We do not sell personal data.

Depending on the situation, we may rely on one or more lawful bases under UK data protection law.

Contract

We use personal data where it is necessary to provide a service, respond to a service request, prepare a proposal, or manage a client relationship.

Legitimate interests

We may use personal data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include responding to business enquiries, improving our website, managing leads and following up with relevant information about services you have shown interest in.

Consent

We may rely on consent for some marketing communications, non-essential cookies or specific types of optional data collection. Where we rely on consent, you can withdraw it at any time.

Legal obligation

We may use personal data where necessary to comply with legal, tax, accounting or regulatory obligations.

We may share personal data with trusted service providers who help us operate our website, manage enquiries, deliver services and run the business. These may include:

• website hosting providers
• email and communication platforms
• CRM or lead management tools
• analytics providers
• payment processors
• accounting or bookkeeping software
• professional advisers such as accountants or legal advisers
• advertising platforms where tracking or remarketing is used

We only share personal data where there is a legitimate reason to do so and where appropriate safeguards are in place.

We only keep personal data for as long as necessary for the purpose it was collected. As a general guide:

• enquiry information may be kept for up to 24 months
• client project records may be kept for up to 6 years for contractual, tax and legal reasons
• email marketing data may be kept until you unsubscribe or ask us to remove it
• analytics data may be retained according to the settings of the relevant analytics provider

Our website may use cookies and similar technologies to make the website work, improve performance, understand visitor behaviour and support marketing activity. Non-essential cookies are only used where the correct consent has been collected.

For more information, see our Cookie Policy.

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. This may include secure website hosting, access controls, password protection, two-factor authentication where available, and limiting access to personal data to people who need it.

No website or online system can be guaranteed to be completely secure, but we take data protection seriously and review our approach as the business develops.

Under data protection law, you may have rights in relation to your personal data, including the right to:

• access the personal data we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete your personal data in certain circumstances
• ask us to restrict how we use your personal data
• object to certain uses of your personal data
• request transfer of your personal data in certain circumstances
• withdraw consent where we rely on consent

To exercise any of these rights, contact us at hello@clinicevolution.com. We may need to verify your identity before responding.

If you have any questions about this privacy policy or how we handle your personal data, please contact us via the contact page or email hello@clinicevolution.com.

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.

• ICO website: ico.org.uk
• ICO helpline: 0303 123 1113

We may update this privacy policy from time to time. The latest version will always be published on this page. If we make significant changes, we may take additional steps to bring them to your attention.